Know exactly what is happening in your building. Every shift.
Phone call times. Nurse call-light response. Email response. PointClickCare. CarePulse pulls every operational signal in your skilled nursing facility into one live dashboard, so you fix problems before they become a survey tag, a lost admission, or a bad review.
Every signal your building throws off, measured in one place.
Most analytics tools only see the EHR. Your facility runs on phones, call lights, inboxes, and schedules too. CarePulse connects all of it.
Staffing & PBJ
Hours per resident day by unit and shift, agency use, overtime, and the PBJ file before you submit it.
Revenue & A/R
Medicaid pending, days in A/R by payer, denied claims, and cash forecast against census.
Survey readiness
Quality-measure trends versus state and national, F-tag exposure, and the Five-Star levers you can move.
Reputation & leads
Google reviews, website inquiries, and tour requests tied back to the phone and email data that closes them.
Administrators, DONs, and owners finally see the same numbers.
No more waiting on a Friday spreadsheet. Every role gets a view built for the decisions they actually make.
- AdministratorMorning brief: census, calls missed overnight, call-light outliers, referral emails waiting, MDS due today.
- Director of NursingResponse times by hall and shift, frequent callers, staffing hours against acuity, QM movers.
- Admissions & marketingEvery referral call and email, time to first reply, tour conversion, and which hospitals are sending.
- Owner / regionalEvery building on one screen, ranked. Payer mix, occupancy, A/R, and the operational drivers behind them.
Small operational leaks. Big financial consequences.
These are the patterns we see in nearly every building the first week. None of them show up in your EHR reports.
The referral that rang out
A hospital case manager calls at 4:45 pm. The admissions coordinator is in a care-plan meeting. It rings the nurse station, nobody picks up, the discharge goes to the building across town. CarePulse shows you every one of those calls, and alerts someone who can answer.
The 9-minute night shift
Families do not complain about averages. They complain about the night their mother waited 22 minutes. Call-light data by room and shift lets your DON fix the pattern in a week instead of hearing about it at survey.
The MDS that slipped
A late Significant Change assessment quietly defaults a PDPM rate. Multiply that across a year of quarterlies and you are funding somebody else's building. We watch every ARD and due date so your MDS coordinator never has to guess.
Numbers they trust, in words they use.
"We found 40 missed referral calls in the first month. We had no idea. Fixing the ring group paid for CarePulse in one admission."
"My night charge nurse can see call-light times by hall on her phone. Response on the slow hall dropped from nine minutes to under five in three weeks."
"Every Monday I get census, payer mix, A/R and the operational stuff behind it for all six buildings on one page. I stopped asking for spreadsheets."
Representative quotes from pilot operators. Names withheld at their request.
See your own numbers in 48 hours.
We connect read-only, we never touch your nurses' workflow, and the first dashboard is on us.
Click around. This is what your building looks like on CarePulse.
Sample data for a three-facility group. Change the date range or facility and every chart, tile, and table re-renders. Hover any mark for exact values, or switch a chart to its table view.
Calls by hour of day
Speed to answer by department
Speed to answer, daily
Missed calls, day × hour
Department scorecard
| Department | Calls | Avg answer | Abandoned | To voicemail | Status |
|---|
Response time by unit and shift
Response time distribution
Daily response, median and 90th percentile
Response by unit and hour
Rooms with the longest average wait
| Room | Unit | Call lights | Avg wait | vs. 15 min | Slowest shift | Status |
|---|
First response by inbox
Inbound volume by weekday
One-hour reply rate, daily
Referral email funnel
Oldest unanswered threads right now
| Subject | Inbox | Waiting | Status |
|---|
Daily census
Payer mix by month
Quality measures, current quarter
PDPM component case-mix
Accounts receivable aging
MDS assessments due this week
| Resident | Assessment | ARD | Due | Status |
|---|
Want this with your data instead of ours?
Read-only connections, first live dashboard inside 48 hours, no long contract.
If it affects census, staffing, survey, or cash, we measure it.
A partial list. If your building produces the data, we can put it on the dashboard.
Phone & call analytics
Every inbound and outbound call across every line and ring group.
Nurse call-light response
From the moment a light comes on to the moment staff arrive.
Email & inbox response
Shared inboxes are where referrals and family trust go to die.
PointClickCare & EHR analytics
Read-only API access. Nothing changes in your charting.
Staffing, labor & PBJ
The numbers CMS grades you on, before CMS sees them.
Reputation, leads & marketing
Close the loop between marketing spend and admissions.
Every facility ranked on the same scorecard.
Regional operators get a portfolio view: every metric above for every building, side by side, with the outliers on top. Drill into any building in one click.
- Consistent definitions"Speed to answer" means the same thing in every building, on every phone system.
- Weekly operator reviewA one-page brief per building, ranked, ready for your Monday call.
- Alerts that go to the right personMissed referral call to admissions. Slow hall to the DON. Late MDS to the coordinator.
Live data in 48 hours. Zero change to your nurses' day.
We connect to systems you already own, read-only, and do the normalizing so every number means the same thing across every building.
Connect
Read-only API and admin connections to your phone system, nurse call, mail platform, and PointClickCare.
- No agents on nurse workstations
- No changes to charting
- BAA signed before anything connects
Normalize
We map ring groups to departments, call-light zones to units, inboxes to functions, and PCC units to your floor plan.
- Same definitions across buildings
- Historical backfill where the source allows
- You approve the mapping
Dashboards & alerts
Role-based views for administrator, DON, admissions, billing, and ownership. Alerts go to whoever can act.
- Web and mobile
- Morning brief by email
- Threshold alerts by text or Teams
Weekly review
A CarePulse analyst walks your leadership through the week's outliers and what to do about them.
- 30 minutes, every week
- Action list tracked to closure
- Survey-prep mode when a window opens
Built by a healthcare IT company, not a marketing agency.
CarePulse comes from the team that runs cybersecurity and EHR integration for healthcare providers. The data handling is designed to survive an audit.
BAA on every account
Signed before a single record moves. We are a business associate and act like one.
Encrypted end to end
TLS in transit, AES-256 at rest, keys per customer, US-only hosting.
Minimum necessary
Email metadata only. Call metadata only. No recordings, no message bodies, no attachments.
Audit logs
Every view and export is logged and available to your compliance officer.
Role-based access
SSO with Microsoft 365 or Google. A DON sees nursing; billing sees A/R.
Read-only, always
CarePulse never writes to PointClickCare or any clinical system. It cannot.
Works with what you already run.
Don't see yours? If it has an API, an export, or a syslog, we have probably connected it.
Questions operators ask first.
Will my nurses have to do anything differently?
No. CarePulse reads from the systems already running: the phone system logs, the nurse-call system's event stream, mailbox metadata, and the PointClickCare API. Nobody logs anything extra. The only people who see a new screen are the leaders you choose.
Do you record calls or read our emails?
No. For phones we collect call metadata: time, line, ring group, duration, whether it was answered. For email we collect message metadata: arrival time, inbox, first reply time, sender domain. We never store recordings, message bodies, or attachments. This is how we keep the data footprint to the minimum necessary.
How do you connect to PointClickCare?
Through PointClickCare's marketplace API with read-only scopes. You authorize it from your PCC admin console, and you can revoke it any time. CarePulse cannot write to PCC by design.
What if we have an old phone system or nurse-call panel?
Most systems from the last 15 years log to a file, a syslog, or a database. We have connected plenty of legacy panels through a small on-site collector. If yours truly has no output, we will tell you on the first call rather than sell you something that will not work.
How long is the contract?
Month to month after a 90-day initial term. The first dashboard, with your own data, is free during the first two weeks so you can decide with real numbers.
Is this only for skilled nursing?
Skilled nursing is where we started and where the analytics are deepest, but assisted living, memory care, and LTACH operators use CarePulse for the phone, call-light, email, and staffing pieces.
Priced per building. Paid for by the first admission you stop losing.
No per-user fees, no data caps, every role gets a login. Multi-facility discounts start at three buildings.
Essentials
- Choose two: phones, nurse call, email, or PointClickCare
- Administrator and DON dashboards
- Daily morning brief by email
- Unlimited users
- Real-time alerts
- Weekly analyst review
Professional
- All four core sources plus staffing and reputation
- Every role-based dashboard
- Real-time alerts by text, email, or Teams
- Weekly 30-minute analyst review
- MDS deadline and PDPM default-rate watch
- Survey-prep mode
Enterprise
- Everything in Professional, every building
- Portfolio scorecard and ranking
- Custom metrics and data sources
- Dedicated analyst and monthly ownership review
- SSO, audit exports, custom retention
- Data warehouse export for your BI tools
Legacy nurse-call or PBX systems that need an on-site collector: one-time $750 setup. Historical backfill included where the source system allows.
What is one point of occupancy worth to you?
Move the sliders. The math is conservative: it only counts extra resident days and a modest labor saving from faster call-light and staffing insight.
We came from the IT closet of the nursing home, not a venture-backed pitch deck.
CarePulse was built by a healthcare IT team that has spent years inside skilled nursing facilities in Oklahoma and Texas: running the networks, the phone systems, the nurse-call panels, and the PointClickCare integrations.
We kept seeing the same thing. Administrators were making decisions from a spreadsheet somebody built on Friday, while the phone system, the call-light panel, and the shared inbox already knew exactly where the building was leaking. Nobody was looking at that data, because nobody had put it in one place. So we did.
- Operators firstEvery metric on the dashboard was requested by an administrator, a DON, or an owner. Nothing is there because it looked nice.
- Plain numbersSeconds to answer. Minutes to respond. Days to reply. Beds filled. No proprietary "scores."
- Healthcare-grade securityThe same team handles HIPAA, SOC 2 alignment, and cybersecurity for healthcare clients every day.
Three rules we build by.
Operations are clinical.
A missed call light is a fall risk. A missed referral call is an empty bed that funds one fewer CNA. Business analytics in long-term care is resident care by another name.
Show the outlier, not the average.
Averages hide the night shift that is failing. Every view on CarePulse leads with the worst hall, the oldest email, the slowest ring group, so you know where to walk first.
Never touch the chart.
We are read-only by design and by architecture. Your EHR, your nurse-call, and your phone system are never modified by CarePulse.
From managed IT to the dashboard operators asked for.
See your building on CarePulse.
A 20-minute walkthrough on your screen with your questions. If it fits, we connect read-only and you see your own data inside 48 hours.
Book a walkthrough
Tell us a little about your building and we will come prepared with the numbers that matter to you.
Got it. We will be in touch today.
Expect a reply inside one business hour. Yes, we track that too.